Privacy Policy

Effective Date: January 2024
Last Updated: January 2024

1. Introduction

Welcome to Monacobet Casino (“we,” “us,” “our,” or “Monacobet”). This Privacy Policy explains how PERIX, spol. s r.o., operating as Monacobet Casino, collects, uses, discloses, and protects your personal information when you access our website, mobile applications, or use our gaming services (collectively, the “Services”).

We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and national data protection legislation in the Czech Republic and Slovakia.

By accessing our Services at /app/, creating an account through /login/, or using any of our gaming platforms including /live-casino/, /crypto-casino/, or /sportsbook/, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Data Controller Information

Legal Entity: PERIX, spol. s r.o.
Operating Entities:

  • Czech Republic: PerixCZ, s.r.o.
  • Slovakia: PERIX, spol. s r.o.

Licensed Operators:

  • Czech Republic License: Issued by Ministerstvo financí České Republiky (Ministry of Finance of the Czech Republic)
  • Slovakia License: Issued by Úrad pre reguláciu hazardných hier (Office for the Regulation of Gambling), License No. 000456/2024

Contact Information:
Email: [email protected]
Phone: 0800 800 088
Physical Location: Panónska Cesta 38, OC Danubia, 851 04 Bratislava-Petržalka, Slovakia

For all privacy-related inquiries, data subject requests, or concerns regarding your personal information, please contact our Data Protection Officer using the contact details provided above.

3. Personal Information We Collect

We collect various categories of personal information necessary to provide our gaming services, ensure regulatory compliance, prevent fraud, and enhance your user experience.

3.1 Information You Provide Directly

Account Registration Information:

  • Full legal name (first name, surname)
  • Date of birth
  • Residential address (street, city, postal code, country)
  • Email address
  • Telephone number
  • Username and password
  • Preferred currency and language settings
  • Marketing communication preferences

Identity Verification Documents (KYC Compliance):

  • Government-issued identification documents (passport, national ID card, driver’s license)
  • Proof of address documents (utility bills, bank statements, government correspondence)
  • Photographs or scans of identification documents
  • Selfie photographs for identity confirmation
  • Source of funds documentation when required

Financial and Payment Information:

  • Bank account details for deposits and withdrawals
  • Credit/debit card information (card number, expiration date, CVV)
  • Electronic wallet account details (Skrill, Neteller, Apple Pay, Google Pay)
  • Cryptocurrency wallet addresses when using /crypto-casino/ services
  • Transaction history and payment records
  • Deposit and withdrawal amounts and frequencies

Gaming Activity Information:

  • Game selections and preferences
  • Betting patterns and wager amounts
  • Gaming session duration and frequency
  • Winnings and losses
  • Bonus utilization and wagering progress
  • Tournament participation and rankings
  • Live casino interaction records
  • Sports betting selections and outcomes when using /sportsbook/

Customer Support Communications:

  • Support ticket submissions and correspondence
  • Chat transcripts and communication logs
  • Phone call recordings (with prior notice)
  • Complaint details and resolution records
  • Feedback and survey responses

3.2 Information Collected Automatically

Technical and Device Information:

  • IP address and geolocation data
  • Device type, model, and operating system
  • Browser type and version
  • Screen resolution and device identifiers
  • Mobile network information
  • Time zone settings and language preferences

Usage and Analytics Data:

  • Pages visited and features accessed
  • Click-stream data and navigation patterns
  • Session duration and frequency of visits
  • Referral sources and campaign tracking
  • Performance metrics and error reports
  • A/B testing participation data

Cookies and Similar Technologies:

  • Session cookies for authentication and security
  • Persistent cookies for preferences and settings
  • Analytics cookies for usage statistics
  • Marketing cookies for targeted advertising
  • Third-party cookies from integrated services

3.3 Information from Third-Party Sources

Identity Verification Services:

  • Age verification database confirmations
  • Credit reference agency reports
  • Fraud prevention service alerts
  • Sanctions and PEP (Politically Exposed Persons) screening results
  • Address validation confirmations

Payment Processors:

  • Transaction verification confirmations
  • Payment method validation
  • Fraud risk assessments
  • Chargeback notifications

Affiliate and Marketing Partners:

  • Referral source information
  • Campaign performance data
  • Attribution tracking details

Regulatory and Law Enforcement Agencies:

  • Self-exclusion register confirmations
  • Criminal record checks when legally required
  • Regulatory compliance verifications
  • Court orders or legal process requests

Under GDPR and applicable data protection laws, we process your personal information based on the following legal grounds:

4.1 Contractual Necessity

We process personal data to fulfill our contractual obligations to provide gaming services, including:

We process personal data to comply with legal and regulatory requirements, including:

  • Age verification to ensure compliance with 18+ restrictions
  • Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Tax reporting obligations
  • Licensing requirements imposed by Czech and Slovak gambling regulators
  • Responsible gambling monitoring and intervention requirements
  • Self-exclusion program administration
  • Fraud prevention and detection
  • Record-keeping requirements under gambling legislation
  • Response to lawful requests from authorities

4.3 Legitimate Interests

We process personal data based on legitimate business interests, including:

  • Preventing fraud, cheating, and collusion
  • Ensuring platform security and integrity
  • Detecting and preventing technical issues
  • Improving service quality and user experience
  • Conducting data analytics and research
  • Managing customer relationships
  • Internal administrative purposes
  • Business development and strategic planning
  • Protecting legal rights and interests

For certain processing activities, we rely on your explicit consent:

  • Marketing communications and promotional offers
  • Optional cookies and tracking technologies
  • Sharing information with third-party partners for marketing
  • Processing sensitive personal data when required
  • Participation in surveys and market research

You may withdraw your consent at any time through your account settings or by contacting us directly. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

5. How We Use Your Personal Information

We use your personal information for the following purposes:

5.1 Service Provision and Account Management

  • Creating, maintaining, and securing your gaming account
  • Authenticating your identity during /login/ processes
  • Providing access to our gaming platform at /app/
  • Processing gaming transactions and maintaining accurate account balances
  • Enabling gameplay across all gaming categories
  • Calculating and crediting winnings
  • Managing loyalty programs and VIP benefits
  • Administering promotions and bonuses at /bonuses/

5.2 Payment Processing and Financial Management

  • Processing deposits through various /payment-methods/
  • Executing withdrawal requests and transferring funds
  • Verifying payment method ownership
  • Preventing payment fraud and unauthorized transactions
  • Managing cryptocurrency transactions at /crypto-casino/
  • Reconciling financial records
  • Generating financial reports and statements
  • Verifying age and legal capacity to gamble
  • Conducting Know Your Customer (KYC) verification
  • Performing Anti-Money Laundering (AML) checks
  • Screening against sanctions lists and PEP databases
  • Monitoring for suspicious activity patterns
  • Reporting to regulatory authorities as required
  • Maintaining records for regulatory audits
  • Implementing responsible gambling measures
  • Processing self-exclusion requests
  • Responding to legal process and government requests

5.4 Security, Fraud Prevention, and Risk Management

  • Detecting and preventing fraudulent activities
  • Identifying multiple accounts and bonus abuse
  • Monitoring for collusion and cheating
  • Protecting against unauthorized access
  • Investigating security incidents
  • Assessing and managing operational risks
  • Implementing account security measures
  • Verifying geolocation for licensing compliance

5.5 Customer Support and Communication

  • Responding to inquiries and support requests
  • Resolving complaints and disputes
  • Providing technical assistance
  • Sending service-related notifications
  • Communicating account updates and policy changes
  • Conducting customer satisfaction surveys

5.6 Marketing and Promotional Activities

  • Sending promotional offers and bonuses (with consent)
  • Personalizing marketing communications
  • Conducting targeted advertising campaigns
  • Analyzing marketing effectiveness
  • Managing affiliate relationships
  • Administering referral programs

5.7 Analytics, Research, and Service Improvement

  • Analyzing user behavior and preferences
  • Improving platform functionality and user experience
  • Developing new features and services
  • Conducting market research
  • Optimizing gaming offerings
  • Testing new technologies and innovations
  • Generating statistical reports and insights

6. Data Sharing and Disclosure

We share your personal information with trusted third parties only as necessary to provide services, comply with legal obligations, and protect our legitimate interests.

6.1 Service Providers and Business Partners

Gaming Software Providers:
We share necessary information with game developers including NetEnt, Novomatic, Pragmatic Play, Playtech, Yggdrasil Gaming, Red Tiger Gaming, and other providers to deliver gaming content at /live-casino/ and throughout our platform.

Payment Service Providers:
Financial information is shared with payment processors to facilitate transactions through /payment-methods/, including banks, credit card processors, electronic wallet providers (Skrill, Neteller), and cryptocurrency payment gateways.

Identity Verification Services:
KYC and AML compliance requires sharing identification information with third-party verification services, credit reference agencies, and fraud prevention databases.

Technology and Infrastructure Providers:
We share data with hosting providers, cloud storage services, content delivery networks (CDNs), security service providers, and technical support vendors.

Marketing and Analytics Partners:
With your consent, we share information with marketing platforms, advertising networks, email service providers, and analytics services to deliver and measure promotional campaigns.

Customer Support Services:
Support ticket information is shared with customer service platforms and may involve third-party support specialists under confidentiality obligations.

Gambling Regulators:
We disclose information to the Czech Ministry of Finance and Slovak Office for the Regulation of Gambling as required by licensing conditions and regulatory oversight obligations.

Law Enforcement and Government Authorities:
Personal data may be disclosed in response to lawful requests, court orders, subpoenas, or legal processes from police, tax authorities, financial intelligence units, and other governmental bodies.

Legal Proceedings:
Information may be shared with legal counsel, courts, arbitrators, and parties involved in litigation or dispute resolution processes.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceedings, your personal information may be transferred to successor entities or acquiring parties, subject to continued protection under this Privacy Policy or equivalent safeguards.

6.4 Self-Exclusion and Responsible Gambling Programs

We participate in national self-exclusion registers and may share information with other licensed operators and regulatory databases to enforce self-exclusion requests and protect problem gamblers across multiple platforms.

6.5 Fraud Prevention Networks

We share fraud indicators and risk intelligence with industry-wide fraud prevention services, security consortiums, and information-sharing networks to protect the broader gambling ecosystem.

6.6 Anonymized and Aggregated Data

We may share anonymized, de-identified, or aggregated data that cannot reasonably be used to identify individuals with research organizations, industry associations, and business partners for analytical and statistical purposes.

7. International Data Transfers

Our operations may involve transferring personal data outside the European Economic Area (EEA) to countries that may not provide equivalent data protection standards.

7.1 Transfer Mechanisms

When transferring data internationally, we implement appropriate safeguards including:

Standard Contractual Clauses (SCCs):
We use European Commission-approved Standard Contractual Clauses with service providers in third countries to ensure adequate protection.

Adequacy Decisions:
We transfer data to countries recognized by the European Commission as providing adequate data protection (currently including United Kingdom, Switzerland, and others).

Binding Corporate Rules:
Where applicable, we rely on binding corporate rules adopted by multinational service providers.

Derogations for Specific Situations:
In limited circumstances, transfers may occur with explicit consent, for contract performance, or for important public interest reasons.

7.2 Third Country Processing

Your data may be processed by service providers located in:

  • United States (cloud hosting, payment processing, software providers)
  • United Kingdom (technology services, analytics platforms)
  • Other European Union member states
  • Cryptocurrency service providers in various jurisdictions

All third-party processors are contractually obligated to implement technical and organizational measures ensuring data protection equivalent to GDPR standards.

8. Data Retention Periods

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable laws.

8.1 Active Account Data

While your account remains active, we retain all associated personal data to provide ongoing services, maintain transaction records, and fulfill contractual obligations.

Gambling License Requirements:
Czech and Slovak gambling regulations require retention of:

  • Player identification and verification documents: 5 years after account closure
  • Transaction records and gaming history: 5 years after transaction date
  • Self-exclusion records: Permanent retention
  • Suspicious activity reports: 5 years minimum

Tax and Financial Records:
Financial transaction records are retained for 7-10 years as required by tax authorities and accounting regulations.

Legal Claims and Disputes:
Information relevant to legal proceedings, disputes, or potential claims is retained until all claims are resolved and applicable limitation periods expire.

8.3 Marketing Data

Marketing-related data is retained until you withdraw consent or request deletion, whichever occurs first. After withdrawal, we maintain suppression lists to prevent future contact.

8.4 Account Closure and Deletion

Upon account closure or deletion request:

  • Personal identifiers and contact information are deleted within 30 days
  • Transactional and gaming records are anonymized and retained per regulatory requirements
  • Financial records are retained per legal obligations
  • Fraud prevention indicators may be retained in anonymized form

8.5 Inactive Accounts

Accounts inactive for 24 consecutive months may be suspended, and after 36 months of inactivity, we may anonymize or delete personal data beyond legally required retention periods, following prior notice to the email address on record.

9. Your Data Protection Rights

Under GDPR and applicable data protection laws, you have comprehensive rights regarding your personal information.

9.1 Right of Access

You have the right to request confirmation of whether we process your personal data and obtain a copy of that data along with information about processing activities. You can access much of this information directly through your account dashboard at /app/.

How to Exercise:
Submit an access request via email to [email protected] with subject line “Data Access Request” or use the dedicated form in your account settings.

Response Time:
We will respond within 30 days of verified request, with possible extension of 60 additional days for complex requests.

9.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information.

How to Exercise:
Update information directly through account settings or contact customer support at 0800 800 088 for assistance with verification-related corrections.

Verification Requirements:
Identity verification may be required before updating certain sensitive information like registered name or date of birth.

9.3 Right to Erasure (“Right to be Forgotten”)

You may request deletion of your personal data when:

  • Data is no longer necessary for original purposes
  • You withdraw consent and no other legal basis applies
  • You object to processing and no overriding legitimate grounds exist
  • Data has been unlawfully processed
  • Legal obligation requires erasure

Limitations:
We cannot delete data when retention is necessary for:

  • Compliance with legal obligations (regulatory retention requirements)
  • Establishment, exercise, or defense of legal claims
  • Public interest purposes
  • Fraud prevention and security

9.4 Right to Restriction of Processing

You may request restriction of processing when:

  • You contest the accuracy of personal data (during verification period)
  • Processing is unlawful but you prefer restriction to erasure
  • We no longer need data but you require it for legal claims
  • You object to processing pending verification of legitimate grounds

9.5 Right to Data Portability

You have the right to receive personal data you provided to us in a structured, commonly used, machine-readable format and transmit that data to another controller.

Scope:
Applies to data processed based on consent or contract performance through automated means.

How to Exercise:
Request data portability through account settings export function or by contacting [email protected].

9.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Direct Marketing:
You may opt out of marketing communications at any time by clicking unsubscribe links in emails, adjusting preferences in account settings, or contacting customer support.

Legitimate Interest Processing:
You may object to processing based on legitimate interests by demonstrating compelling personal circumstances warranting cessation of processing.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

How to Exercise:
Adjust consent preferences in account settings or contact [email protected].

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with supervisory authorities if you believe your data protection rights have been violated.

Relevant Supervisory Authorities:

Czech Republic:
Úřad pro ochranu osobních údajů (Office for Personal Data Protection)
Address: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic
Website: www.uoou.cz

Slovakia:
Úrad na ochranu osobných údajov Slovenskej republiky (Office for Personal Data Protection of the Slovak Republic)
Address: Hraničná 12, 820 07 Bratislava, Slovakia
Website: www.dataprotection.gov.sk

9.9 Exercising Your Rights

Identity Verification:
To protect your privacy, we verify your identity before processing data subject requests through:

  • Account authentication credentials
  • Government-issued ID confirmation
  • Security questions or account-specific information
  • Two-factor authentication when enabled

No Fee:
We do not charge fees for processing legitimate data subject requests unless requests are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.

Response Timeframes:

  • Standard requests: 30 days
  • Complex requests: Up to 90 days with notification of extension
  • Urgent requests: Expedited processing when feasible

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, personalize content, and deliver targeted advertising.

10.1 Types of Cookies We Use

Strictly Necessary Cookies:
Essential for website operation, enabling core functionality including:

  • User authentication and /login/ session management
  • Security and fraud prevention
  • Load balancing and network routing
  • Remembering privacy preferences

These cookies cannot be disabled as they are essential for service provision.

Performance and Analytics Cookies:
Collect information about website usage to improve performance:

  • Page visit statistics and navigation patterns
  • Session duration and bounce rates
  • Error monitoring and technical diagnostics
  • A/B testing and feature optimization

Functionality Cookies:
Remember your preferences and choices:

  • Language and currency selections
  • Game display preferences
  • Sound and notification settings
  • Previously visited sections

Marketing and Advertising Cookies:
Deliver personalized content and measure campaign effectiveness:

  • Targeted advertising based on interests
  • Conversion tracking and attribution
  • Retargeting campaigns
  • Social media integration
  • Affiliate tracking

10.2 Third-Party Cookies

Our website may include cookies from third-party service providers:

  • Google Analytics for usage statistics
  • Payment processor cookies for transaction security
  • Social media platform cookies for sharing functionality
  • Advertising network cookies for campaign delivery

Browser Controls:
You can manage cookies through browser settings:

  • Block all cookies (may impair functionality)
  • Delete existing cookies
  • Receive notifications when cookies are set
  • Block third-party cookies specifically

Cookie Consent Tool:
Upon first visit, our cookie consent banner allows you to accept or reject non-essential cookies. You can modify preferences at any time through the cookie settings link in the website footer.

Opt-Out Mechanisms:

10.4 Other Tracking Technologies

Web Beacons (Pixels):
Small transparent images embedded in emails and web pages to track opens, clicks, and conversions.

Local Storage:
HTML5 local storage maintains application data and preferences across sessions.

Device Fingerprinting:
We may collect device characteristics (browser version, screen resolution, installed fonts) for fraud prevention and security purposes.

11. Security Measures and Data Protection

We implement comprehensive technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration.

11.1 Technical Security Measures

Encryption:

  • SSL/TLS encryption for all data transmission (verified valid certificates)
  • AES-256 encryption for sensitive data at rest
  • End-to-end encryption for payment information
  • Encrypted database storage

Access Controls:

  • Multi-factor authentication for administrative access
  • Role-based access restrictions
  • Principle of least privilege implementation
  • Regular access rights reviews

Network Security:

  • Firewall protection and intrusion detection systems
  • DDoS mitigation services
  • Network segmentation and isolation
  • Continuous vulnerability scanning

Application Security:

  • Regular security audits and penetration testing
  • Secure coding practices and code reviews
  • Web application firewalls (WAF)
  • Input validation and sanitization

Monitoring and Incident Response:

  • 24/7 security monitoring and logging
  • Automated threat detection systems
  • Incident response protocols and procedures
  • Regular backup and disaster recovery testing

11.2 Organizational Security Measures

Employee Training:

  • Mandatory data protection training for all staff
  • Specialized security awareness programs
  • Phishing simulation exercises
  • Regular policy updates and communications

Access Management:

  • Background checks for employees with data access
  • Confidentiality agreements and NDAs
  • Segregation of duties
  • Immediate access revocation upon termination

Vendor Management:

  • Due diligence assessments of service providers
  • Contractual data protection obligations
  • Regular vendor security audits
  • Limited and monitored third-party access

Physical Security:

  • Secure data center facilities with restricted access
  • Surveillance and alarm systems
  • Environmental controls and redundancy
  • Secure disposal of physical media

11.3 Payment Security

All financial transactions through /payment-methods/ are processed using:

  • PCI DSS compliant payment processors
  • Tokenization of card information
  • 3D Secure authentication for card payments
  • Fraud monitoring and risk scoring
  • Secure payment gateway integrations

11.4 Account Security Recommendations

We strongly recommend players:

  • Create strong, unique passwords
  • Enable two-factor authentication when available
  • Avoid accessing accounts on public Wi-Fi networks
  • Keep login credentials confidential
  • Log out after sessions on shared devices
  • Report suspicious activity immediately
  • Regularly review account transaction history

11.5 Data Breach Notification

In the unlikely event of a data breach affecting your personal information:

  • We will notify affected individuals within 72 hours of discovery
  • Notification will include nature of breach, data affected, and remedial actions
  • We will report breaches to relevant supervisory authorities as required
  • We will provide guidance on protective measures you can take

12. Children’s Privacy

Our services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect, process, or maintain personal information from minors.

12.1 Age Verification

  • All account registrations require date of birth confirmation
  • Identity verification documents are cross-checked for age eligibility
  • Automated systems flag accounts with suspicious age information
  • Enhanced verification procedures for borderline cases

12.2 Parental Controls

If we become aware that personal information of a minor has been collected:

  • The account will be immediately suspended
  • All associated personal data will be deleted
  • Deposits will be refunded to the payment source
  • We will notify parents/guardians when identifiable

12.3 Reporting Underage Access

If you suspect a minor has accessed our services, please immediately contact:
Email: [email protected]
Phone: 0800 800 088

13. Automated Decision-Making and Profiling

We use automated systems and profiling techniques for various purposes, and you have rights regarding such processing.

13.1 Automated Decisions

Fraud Detection:
Automated systems analyze behavioral patterns, transaction characteristics, and device information to identify fraudulent activities. Accounts flagged by fraud algorithms may face temporary restrictions pending manual review.

Bonus Abuse Detection:
Algorithms monitor bonus utilization patterns at /bonuses/ to detect exploitation or violation of terms. Suspected abuse may result in automated bonus forfeiture or account restrictions.

Responsible Gambling Monitoring:
Automated systems track gaming behavior indicators (session duration, loss amounts, deposit frequency) to identify problematic gambling patterns and trigger responsible gambling interventions.

Risk Assessment:
AML and compliance algorithms assess customer risk profiles based on transaction patterns, geographic factors, and behavioral indicators.

13.2 Profiling Activities

We create player profiles for:

  • Personalizing game recommendations and user experience
  • Targeting marketing communications and promotional offers (with consent)
  • Assessing credit risk for payment processing
  • Fraud prevention and security purposes
  • Responsible gambling risk categorization

13.3 Your Rights Regarding Automated Decisions

You have the right to:

  • Request human intervention in automated decisions
  • Express your perspective and contest decisions
  • Obtain explanation of decision-making logic
  • Opt out of profiling for marketing purposes

Exceptions:
Automated processing is necessary for contract performance (fraud detection, account security) and legal compliance (AML monitoring, age verification).

How to Exercise:
Contact [email protected] to request manual review of automated decisions or obtain explanations of processing logic.

Our website and applications may contain links to external websites, social media platforms, and third-party services not operated by Monacobet.

Links to external sites are provided for convenience and information. We do not control these sites and are not responsible for:

  • Privacy practices of third-party websites
  • Content accuracy or legality
  • Security of external platforms
  • Data collection by linked sites

14.2 Social Media Integration

Our website may include social media sharing buttons and embedded content from platforms like Facebook, Twitter, Instagram, and YouTube. These features may:

  • Collect your IP address and page visit information
  • Set cookies to enable functionality
  • Share data with social media platforms according to their privacy policies

14.3 Third-Party Service Providers

When you interact with integrated services (payment processors, game providers, identity verification services), you may be subject to their separate privacy policies and terms of service. We recommend reviewing their policies before providing information.

14.4 Affiliate Websites

If you accessed Monacobet through an affiliate or promotional partner, that third party may collect information about your referral. We are not responsible for affiliate privacy practices.

15. Marketing Communications and Preferences

We respect your communication preferences and provide multiple channels for managing marketing contacts.

15.1 Types of Marketing Communications

With your consent, we may send:

  • Promotional emails about bonuses and special offers at /bonuses/
  • SMS messages with exclusive promotions
  • Push notifications for mobile app users
  • Personalized game recommendations
  • Newsletter updates about new features and games
  • Tournament and competition announcements
  • VIP and loyalty program benefits

Marketing communications require explicit opt-in consent obtained during:

  • Account registration process
  • Preference center updates
  • Promotional campaign enrollment
  • Newsletter subscription forms

15.3 Opting Out

You may withdraw marketing consent at any time through:

  • Unsubscribe links in email footers
  • Account settings preference center at /app/
  • Contacting customer support at 0800 800 088
  • Replying “STOP” to SMS messages
  • Managing push notification permissions in device settings

Processing Time:
Opt-out requests are processed within 48 hours. You may receive already-scheduled communications during this processing period.

15.4 Transactional Communications

Certain service-related communications are not marketing and cannot be opted out:

  • Account verification emails
  • Transaction confirmations and receipts
  • Withdrawal processing notifications
  • Security alerts and password resets
  • Responsible gambling notifications
  • Terms of Service or Privacy Policy updates
  • Account suspension or closure notices
  • Regulatory required communications

16. Responsible Gambling and Data Processing

Our commitment to responsible gambling influences how we collect and use personal data to protect vulnerable players.

16.1 Behavioral Monitoring

We analyze gaming patterns to identify indicators of problem gambling:

  • Excessive time spent gaming
  • Increasing deposit frequency or amounts
  • Chasing losses with immediate re-deposits
  • Late-night or continuous gaming sessions
  • Significant losses relative to deposit history
  • Irregular betting patterns suggesting loss of control

16.2 Intervention Measures

When problematic patterns are detected, we may:

  • Display responsible gambling warnings and resources
  • Initiate contact from customer support team
  • Suggest deposit limits or session time restrictions
  • Recommend temporary account cooling-off periods
  • Provide information about self-exclusion programs
  • Offer connections to professional help services

16.3 Self-Exclusion Processing

Players requesting self-exclusion provide:

  • Identity confirmation for database registration
  • Exclusion duration preferences (temporary or permanent)
  • Acknowledgment of program terms and conditions

Data Sharing:
Self-exclusion records are shared with:

  • National self-exclusion registers
  • Other licensed operators (as required by regulation)
  • Regulatory authorities for enforcement
  • Treatment providers (with explicit consent)

Permanent Retention:
Self-exclusion data is retained permanently to prevent future account creation and ensure effective exclusion enforcement.

16.4 Deposit and Loss Limits

We process data related to voluntary limit settings including:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits per gaming session or period
  • Wagering limits per bet or aggregate
  • Session time restrictions

Limit increase requests are subject to mandatory cooling-off periods and may require additional verification to protect impulsive decisions during active gaming.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings.

17.1 Notification of Changes

Material Changes:
Significant modifications affecting your rights or how we process personal data will be communicated through:

  • Email notification to registered email address
  • Prominent website banner notification
  • Pop-up notification upon next /login/
  • SMS notification for critical changes

Minor Updates:
Non-material changes (clarifications, formatting, contact information updates) will be reflected in the “Last Updated” date without proactive notification.

17.2 Review Responsibility

You are responsible for periodically reviewing this Privacy Policy to stay informed about our privacy practices. Continued use of services after policy updates constitutes acceptance of modifications.

17.3 Historical Versions

Previous versions of this Privacy Policy are archived and available upon request for transparency and reference purposes.

18. Contact Information and Data Protection Officer

For privacy-related questions, data subject requests, or concerns about personal information handling:

Primary Contact:
Email: [email protected]
Phone: 0800 800 088 (24/7 availability)
Online Form: Available through /app/ account dashboard

Postal Address:
PERIX, spol. s r.o.
Panónska Cesta 38
OC Danubia
851 04 Bratislava-Petržalka
Slovakia

Data Protection Officer:
Email: [email protected]
(For complex data protection inquiries and formal complaints)

Response Commitment:

  • Email inquiries: Response within 48 hours
  • Phone inquiries: Immediate assistance or callback within 24 hours
  • Formal data subject requests: Resolution within 30 days (90 days for complex requests)
  • Complaints: Acknowledgment within 72 hours, investigation completed within 30 days

19. Jurisdiction-Specific Provisions

19.1 Czech Republic

Players in Czech Republic should note:

  • Regulatory oversight by Ministerstvo financí České Republiky
  • Daily withdrawal limit of CZK 100,000 applies
  • Specific responsible gambling resources available in Czech language
  • Czech data protection authority (ÚOOÚ) has jurisdiction over privacy complaints
  • Processing complies with Czech Act No. 110/2019 Coll. on Personal Data Processing

19.2 Slovakia

Players in Slovakia should note:

  • Regulatory oversight by Úrad pre reguláciu hazardných hier
  • Unlimited withdrawal capabilities available
  • Slovak-language customer support at /app/
  • Slovak data protection authority (ÚOOÚ SR) has jurisdiction over privacy complaints
  • Processing complies with Slovak Act No. 18/2018 Coll. on Personal Data Protection

19.3 Other Jurisdictions

Players accessing services from other jurisdictions should:

  • Verify legal eligibility to use online gambling services
  • Understand that privacy protection may differ from EU/EEA standards
  • Contact us for jurisdiction-specific privacy information
  • Review local data protection laws applicable to their location

20. Additional Resources

20.1 Responsible Gambling Resources

International:

Czech Republic:

Slovakia:

  • Gambling Addiction Helpline: Available through Slovak health services
  • CPLDZ (Center for the Treatment of Drug Dependencies)

20.2 Data Protection Authorities

European Data Protection Board:
Website: https://edpb.europa.eu
(EU-wide data protection coordination)

Czech Republic:
Úřad pro ochranu osobních údajů
Website: www.uoou.cz
Email: [email protected]
Phone: +420 234 665 111

Slovakia:
Úrad na ochranu osobných údajov SR
Website: www.dataprotection.gov.sk
Email: [email protected]
Phone: +421 2 3231 3220

20.3 Industry Self-Regulation

Monacobet adheres to industry standards and best practices promoted by:

  • European Gaming and Betting Association (EGBA)
  • International Association of Gaming Regulators (IAGR)
  • Responsible Gambling Council (RGC)

21. Definitions and Interpretations

Personal Data/Personal Information: Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, online identifiers, and factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.

Processing: Any operation performed on personal data, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transmission, alignment, restriction, erasure, or destruction.

Controller: The entity (PERIX, spol. s r.o. and its operating entities) that determines the purposes and means of processing personal data.

Processor: A third-party entity that processes personal data on behalf of the controller under contractual obligations.

Data Subject: The identified or identifiable natural person to whom personal data relates (you, the player).

Consent: Freely given, specific, informed, and unambiguous indication of agreement to processing through clear affirmative action (statement or conduct).

Supervisory Authority: The independent public authority responsible for monitoring GDPR application and enforcement within a specific EU member state.

22. Acceptance and Agreement

By creating an account, accessing our website at /app/, using our services at /live-casino/, /crypto-casino/, or /sportsbook/, managing /payment-methods/, claiming offers at /bonuses/, or continuing to use Monacobet services after this Privacy Policy becomes effective, you acknowledge that you have read, understood, and agree to be bound by all terms outlined herein.

If you do not agree with this Privacy Policy or any portion thereof, you must immediately discontinue use of our services and contact us to request account closure and data deletion in accordance with your rights under applicable data protection laws.

Last Updated: January 2024
Effective Date: January 2024
Version: 2.0

Monacobet Casino - Committed to Privacy, Security, and Responsible Gaming